For businesses relying on mainframe application and networks, keeping operations running is critical. It means the difference between making money and losing money, the difference between gaining customer confidence and losing customers altogether. So when systems go down, time is of the essence.

A trace provides the best source of information for isolating and resolving problems caused by z/OS network and application service interruptions. Unfortunately, Network Management Teams typically run traces only as a last resort. That is because most tracing and diagnosing tools are cumbersome and time consuming; they also impose significant system overhead and are difficult to interpret, therefore requiring a staff with in-depth knowledge in this field. As networking environments become more complex, so do these issues since problem resolution may potentially involve the capture and examination of multiple traces.

In short, to minimize the disruption of business operations, expedient problem diagnosis is vital. With William Data Systems’ ZEN TRACE & SOLVE – EXIGENCE, also known as ZEN TRACE & SOLVE, companies can rapidly resolve problems, with ease, and ensure the highest levels of service to their customers.